Roger was asked to help in the resolution of a breakdown in residential management standards and disputes with leaseholders. Working with the Plc and leaseholders, a resident association was formed and recognised who participated in resolving the management issues and tendering for new managers. Roger oversaw handover to new managers and smooth transition to resident association to handle it’s affairs for the block management. ‐ Advising FTSE 250 company on management delivery in mixed use building

Roger was asked by a global real estate advisor to assist it in the service delivery to it’s major multifamily client. Over two years Roger transformed reporting and worked with the team to improve the management operations. Innovation and enhanced customer service were introduced and reinforced. ‐ Advisor on multifamily management operations and service delivery

Roger was instructed by National multifamily owner / operator to undertake review of management operations and report on future proofing and keeping them at the front of the market service delivery. A huge task undertaken with diligence and skill aligned with utilising Roger’s year’s of experience along with international understanding and delivery. The findings and innovation were detailed in a comprehensive report and presented to CEO and senior team. ‐ Multifamily National Operations Review

Roger advised the developer on the legal structure and management company organisation to facilitate the coordination of the multi-phased development that would allow sales of freeholds to different parties and enable smooth and effective management of the project. ‐ Regeneration project in Lewisham SE13

The residents had an absentee landlord and no management of the block, the building was in terrible condition and a fire hazard. Roger organised the leaseholders and formed an RTM company to get them control of their management. He managed the works to resolve the immediate emergency items. Shortly thereafter, he went to County Court and secured a sale of the freehold of the block to the leaseholders. Roger negotiated a possible sale of the freehold for the building to be refurbished and put into good order. ‐ Residential block on Leyton E10